DEMO SITE — built by Maui Concierge Service for Hyatt Vacation Club review. Not affiliated with, or endorsed by, Hyatt or Marriott Vacations Worldwide. Inventory and prices are live; branding is illustrative.
Remote & online concierge

Your concierge, in your pocket.

Snorkel sails, lūʻau, ziplines and Road to Hāna — planned and booked by a live Maui concierge. Text, call or book online, before you land or from your lānai.

Live concierge 7am–7pm HSTAI assistant overnightInstant confirmationNo booking fees

Guest favorites this week

Live inventory from the Maui Concierge Service desk — real dates, real prices, instant confirmation. Marked tours are complimentary for owners and preview guests who attend a 90-minute presentation.

★ 4.9 · 2,550 Free with a 90-min preview

West Maui Half Day Snorkel Adventure

~4 hours · Sea Maui

Half-day sail and snorkel along the West Maui coast aboard Sea Maui III.

$178 / guest
★ 5 · 4,071 Free with a 90-min preview

Kapalua 6-Line Zipline Tour

~3.5 hours · Kapalua Ziplines

Six side-by-side zip lines through Kapalua's rainforest valleys and suspension bridges.

$251 / guest
★ 4.4 · 3,943 Free with a 90-min preview

Ka'anapali Sunset Dinner Sail

2 hours · Teralani Sailing Adventures

Sunset dinner sail off Kaanapali with a plated meal and open bar.

$169 / guest
★ 4.2 · 26,962

Haleakala Sunrise Tour (Valley Isle Excursions)

~8 hours · Valley Isle Excursions

Sunrise above the clouds at Haleakala summit, with hotel pickup and breakfast.

$276 / guest
★ 4.3 · 493

Road to Hāna Tour

~10 hours · Valley Isle Excursions

The full Road to Hana in a small group van — waterfalls, black sand and a picnic lunch.

$308 / guest
★ 4.9 · 1,420

Ka'anapali 8 Line Zipline

~3.5 hours · Skyline Hawaii

Eight zip lines above Kaanapali — the longest lines on West Maui.

$220 / guest
★ 4.3 · 4,088 Free with a 90-min preview

Morning Whale Watch

2 hours (8:00–10:00 AM, Dec 15–Apr 15) · Gemini Charters

An 8 AM whale watch off Ka'anapali during humpback season, with a marine naturalist onboard, live whale song on the hydrophone and a catered continent

$115 / guest
★ 4.4 · 3,943

Premier Snorkel Sail

~5 hours · Teralani Sailing Adventures

Teralani's premier West Maui snorkel sail — two reefs, full lunch and open bar.

$194 / guest
★ 4.3 · 4,088

Sunset Dinner Sail

2 hours (5:00–7:00 PM Apr 16–Aug 31; 4:30–6:30 PM Sep; 4:00–6:00 PM Oct 1–Dec 14) · Gemini Charters

Two hours of trade-wind sailing off Ka'anapali at golden hour, with a catered dinner, a complimentary premium bar and views to Moloka'i and Lāna'i.

$167 / guest
Owner & preview guest offer

Attend a 90-minute presentation.
The tour is on us.

Choose any tour marked Free with a 90-min preview — up to $250 in activity credit for two — and we'll reserve it around your presentation time, not against it. Your concierge holds the seats, confirms the vendor, and moves the booking free of charge if your plans shift.

  • Credit issued at check-in, redeemable same day
  • Concierge books the tour so it never clashes with your tour time
  • Free changes up to 48 hours — we handle the operator
  • No obligation to purchase; the credit is yours either way
Illustrative offer for demonstration. Eligibility, credit amount and presentation terms to be set by the club. Presented in plain language with no obligation — guests see the full terms before they book.

Claim your activity credit

How remote concierge works

No desk space, no payroll, no scheduling for the club. The activity desk lives on the guest's phone; the retail shop on property stays exactly as it is.

1
Guest scans a QR

In-room card, check-in packet, owner app or preview-tour welcome. Lands on this site, branded to the club.

2
A real concierge answers

Licensed Maui staff, 7am–7pm HST by text or phone, AI assistant overnight — the same team already serving the property.

3
Booking is confirmed instantly

Live FareHarbor inventory across 200+ Maui operators. Guest pays the vendor rate; no booking fee.

4
The club earns commission

Every booking is attributed to the club's own storefront and reported monthly. Incremental revenue, zero footprint.

How the free tour is tracked

Nobody rides free by accident. Every credit is a voucher with a state, and the club controls the one step that matters.

1
Request creates a voucher

Guest picks a tour and a presentation slot. We issue a pending credit voucher with a code, tied to guest, unit and arrival date.

2
Club marks attendance

Sales rep scans the code or taps "attended" on a one-screen list of that day's appointments. That single tap is the only thing that releases the credit.

3
Concierge books, seats held

Voucher flips to redeemable; the tour is booked against it and the vendor is paid at our contracted rate. No-show = voucher expires, nothing owed.

4
Monthly reconciliation

One statement: presentations booked, attended, no-showed, credits redeemed, cost per attended presentation, plus commission earned on paid bookings.

Already on property

Maui Concierge Service operates the retail shop at the club today. Remote concierge simply turns the activity side back on — same staff, same reconciliation, same insurance and licensing, nothing new in the lobby.